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  • Authors

    • Bateson, John E.
    • Bordoloi, Sanjeev
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    • Gremler, Dwayne D.
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    • Wirtz, Jochen
    • Zeithaml, Valarie
    • Zeithaml, Valarie A.
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    • Bookkeeping -- Probl...
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1.
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The key to great leadership : rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies / Peter Burwash. by
  • Burwash, Peter
  • Burwash, Peter. Who cares?
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai : Jaicot Pub., c1997
Availability: Items available for loan: Luxembourg Library (1)Call number: HD 9980.5 .B974 1997.
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2.
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The eight suns of Asian service : practising outstanding customer service in Asia / David Freemantle by
  • Freemantle, David
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Singapore : Prentice Hall, 2003
Availability: Not available: Southville International School Affiliated with Foreign Universities Library: In transit (1).
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3.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml ... [et,al.] by
  • Zeithaml, Valarie A
  • Bitner, Mary Jo
  • Gremler, Dwayne D
Edition: 4th ed.
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill/Irwin, c2006
Online resources:
  • Publisher description
  • Table of contents only
  • Contributor biographical information
Availability: Items available for loan: College Library (1)Call number: HF 5415.32 .Z48 2006.
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4.
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Services marketing : people, technology, strategy / Christopher Lovelock and Jochen Wirtz. by
  • Lovelock, Christopher H
  • Wirtz, Jochen
Edition: 6th ed.
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, 2007
Online resources:
  • Table of contents only
Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.13 .L5883 2007.
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5.
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Services marketing : people, technology, strategy / Christopher Lovelock, JOchen Wirtz. by
  • Lovelock, Christopher
  • Wirtz, Jochen
Edition: 5th ed.
Material type: Text; Format: print
Publication details: U.S.A : Pearson Prentice Hall, 2004
Availability: Items available for loan: College Library (1)Call number: HF 5415.122 .L68 2004.
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6.
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Service operations management : improving service delivery / Robert Johnston by
  • Johnston, Robert
  • Clark, Graham
Edition: 2nd ed.
Material type: Text; Format: print
Publication details: England : Prentice Hall, 2005
Availability: Items available for loan: College Library (1)Call number: HD 9980.5 .J647 2005.
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7.
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Services marketing: concepts, strategies, & cases. / by
  • Hoffman, Douglas K
  • Bateson, John E
Edition: 3rd ed.
Material type: Text; Format: print
Publication details: Australia : Thomson South-Western, 2006
Availability: Items available for loan: College Library (1)Call number: HD 9980.5 .H644 2006.
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8.
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Services marketing : integrating customer focus across the firm / by
  • Zeithaml, Valarie
  • Bitner, Mary Jo
  • Gremler, Dwayne D
Material type: Text; Format: print
Publication details: U.S.A : McGraw-Hill, 2006
Availability: Items available for loan: College Library (1)Call number: HD 9980.5 .Z44 2013.
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9.
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Service management : operation, strategy, information technology / James A. Fitzsimmons by
  • Fitzsimmons, James A
  • Fitszimmons, Mona J
Edition: 6th ed.
Material type: Text; Format: print
Publication details: Boston : McGraw-Hill, 2008
Availability: Items available for loan: College Library (1)Call number: HD 9980.5 .F549 2008.
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10.
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Services marketing : text and cases. / by
  • Baron, Steve
  • Harris, Kim
  • Hilton, Toni
Edition: 3rd ed.
Material type: Text; Format: print
Publication details: London : Palgrave Macmillan, 2009
Availability: Items available for loan: College Library (1)Call number: HD 9980.5 .B358 2009.
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11.
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Services Marketing : a managerial perspective. / Christopher Lovelock. by
  • Lovelock, Christopher
  • Wirtz, Jochen
Edition: 5th ed.
Material type: Text; Format: print
Publication details: Singapore : Pearson Education, 2004
Availability: Items available for loan: College Library (1)Call number: HF 5415.1 .L911 2006.
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12.
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Service operations management : the total experience / David W. Parker. by
  • Parker, David W
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: United Kingdom : Edward Elgar Pub., c2013
Availability: Items available for loan: College Library (1)Call number: HD 9981.5 .P238 2012.
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13.
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An evaluation of the product and service offering of FoodEx / Kevin A. Lopez. by
  • Lopez, Kevin A
Material type: Text; Format: print
Publication details: Las Piñas City, Philippines : Southville International School and Colleges, 2009
Availability: Items available for reference: Luxembourg Library: Not for loan (1)Call number: PGS TX 911.3.E4 .L864 2009.
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14.
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Selling professional services to the Fortune 500 / Gary S. Luefschuetz. by
  • Luefschuetz, Gary S
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2010
Availability: Items available for loan: College Library (1)Call number: HD 8038.U5 .L84 2010.
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15.
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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. by
  • Fitzsimmons, James A
  • Fitzsimmons, Mona J
Series: McGraw-Hill/Irwin series operations and decision sciences
Edition: 8th edition, McGraw-Hill International edition.
Material type: Text; Format: print
Publication details: New York : McGraw-Hill, 2014
Availability: Items available for loan: College Library (1)Call number: HD 9980.5 .F57 2014.
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16.
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Accounting principles and procedures for a sole proprietorship : volume I - service : a textbook for the first course in accounting / Raquel Monte Galanza. by
  • Galanza, Raquel Monte -
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Manila : ; Rex Book Store, Inc., ; 2003
Availability: Items available for loan: South Mansfield College (1)Call number: FIL HF 5635 .G35 2003 v.1.
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17.
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Bookkeeping for servicing and merchandising firms : an introduction to accounting / Saturnino Yadao Ebusca by
  • Ebusca, Saturnino Yadao
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Manila : ; Rex Book Store, Inc., ; 2001
Availability: Items available for loan: South Mansfield College (1)Call number: FIL HF 5661 .E28 2001 c.1.
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18.
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Bookkeeping for servicing and merchandising firms : an introduction to accounting / Saturnino Yadao Ebusca by
  • Ebusca, Saturnino Yadao
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Manila : ; Rex Book Store, Inc., ; 2001
Availability: Items available for loan: South Mansfield College (1)Call number: FIL HF 5661 .E28 2001 c.2.
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19.
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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
  • Fitzsimmons, James A
Edition: 4th Edition
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Canada : ; McGraw-Hill, ; 2004
Availability: Items available for loan: South Mansfield College (1)Call number: MAIN HD 9980.5 .F58 2004 c.1.
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20.
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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
  • Fitzsimmons, James A
Edition: 4th Edition
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Canada : ; McGraw-Hill, ; 2004
Availability: Items available for loan: South Mansfield College (1)Call number: MAIN HD 9980.5 .F58 2004 c.2.
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SOUTHVILLE LIBRARY

Southville International School and Colleges Library

1281 Tropical Ave. Cor. Luxembourg St., BF Homes International, Las Pinas City

Tel. No. 8256374 / 252358 Loc. 117/146

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