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    • Aureus, Teresita A.
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1.
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Connecting with your customers. / by
  • Harvard Business School
Series: The results-driven manager series
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Boston, Mass. : Harvard Business School Press, c2006
Online resources:
  • Table of contents only
Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5415.5 .C658 2006.
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2.
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Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. by
  • Denove, Chris
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New York, N.Y. : Portpolio , c2006
Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5415.335 .D413 2006.
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3.
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The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell. by
  • Fornell, Claes
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New York : Palgrave Macmillan, c2007
Online resources:
  • Table of contents only
  • Contributor biographical information
  • Publisher description
Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5415.335 .F67 2007.
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4.
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Strategic customer care : An evolutionary approch to increasing customer value and profitability / by
  • Brown, Stanley A
Material type: Text; Format: print
Publication details: Etobicoke, Ontario : John Wiley & Sons, Inc. Canada Limited, 1999
Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.55 .B76 1999.
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5.
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The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim. by
  • Mooney, Kelly
  • Bergheim, Laura, 1962-
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 2002
Online resources:
  • Contributor biographical information
  • Publisher description
Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .M66 2002.
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6.
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Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee. by
  • Gee, Val
  • Gee, Jeff
Edition: Completely rev. and expanded.
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 2009
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .G44 2009.
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7.
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Human relations in business : developing interpersonal and leadership skills / Michael G. Aamodt. by
  • Aamodt, Michael G
Material type: Text; Format: print
Publication details: Singapore : Thomson Learning, 2001
Availability: Items available for loan: College Library (1)Call number: HF 5548.8 .Aa112 2001.
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8.
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Customer relationship management : creating competitive advantage through win relationship strategies / Kaj Storbacka. by
  • Storbacka, Kaj
Material type: Text; Format: print
Publication details: Singapore : McGraw-Hill, 2002
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .St74 2002.
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9.
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Customers that count : how to build living relationship w/ your most valuable customer / Tony Cram. by
  • Cram, Tony
Material type: Text; Format: print
Publication details: Great Britain : Pearson Education Limited, 2001
Availability: Items available for loan: College Library (1)Call number: HF 5415.157 .C889 2001.
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10.
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The management of sales and customer relations / edited by Bob Hartley and Michael W. Starkey.
Material type: Text; Format: print
Publication details: United Kingdom : Antony Rowe Ltd., 1998
Availability: Items available for loan: College Library (1)Call number: HF 5438.4 .M266 1998.
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11.
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The Complete idiot's guide to great customer service / Ron Karr and Don Blohowiak. by
  • Karr, Ron
  • Blohowiak, Don
Material type: Text; Format: print
Publication details: New York : Macmillan, 1997
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .K37 1997.
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12.
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Managing customers as investments: the strategic value of customers in the long run. / Sunil Gupta by
  • Gupta, Sunil
  • Lehmann, Donald R
Material type: Text; Format: print
Publication details: United States : Wharton School Publishing, 2005
Availability: Items available for loan: College Library (1)Call number: HF 5415.55 .G959 2005.
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13.
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Manual for Call Center Agent / Teresita A. Aureus by
  • Aureus, Teresita A
  • Suarez, Cecilia A
Material type: Text; Format: print
Publication details: Quezon City, Philippines : C&E Publishing, Inc, 2005
Availability: Items available for loan: College Library (2)Call number: HF 5415.5 .Au927 2005, ...
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14.
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The social media MBA : your competitive edge in social media strategy development & delivery / Christer Holloman ; co-authors, Eb Adeyeri ... [et al.]. by
  • Holloman, Chister
Material type: Text; Format: print
Publication details: Chichester, West Sussex, U.K. ; Hoboken, N.J : Wiley, 2012
Availability: Items available for loan: College Library (1)Call number: HD 30.2 .H645 2012.
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15.
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Relationship selling. Mark W. Johnston by
  • Johnston, Mark W
  • Marshall, Greg W
Edition: 2nd ed.
Material type: Text; Format: print
Publication details: U.S.A : McGraw-Hill Irwin, 2008
Availability: Items available for loan: College Library (1)Call number: HF 5438.25 .J635 2008.
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16.
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Customer service in the tourism industry / Lee Perlitz. by
  • Perlitz, Lee
Series: The travel handbook series
Material type: Text; Format: print
Publication details: Australia : Pearson Education Ltd, 2002
Availability: Items available for loan: College Library (1)Call number: TX 911.3.C8 .P451 2002.
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17.
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Relationship marketing : perspectives, dimensions and contexts. / Tracy Harwood by
  • Harwood, Tracy
  • Garr, Tony
  • Broderick, Anne
Material type: Text; Format: print
Publication details: London : McGraw-Hill, 2008
Availability: Items available for loan: College Library (1)Call number: HF 5415.55 .H266 2008.
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18.
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Creating do-it-yourself customers : how great customer experiences build great companies / Peter C. Honebein by
  • Honebein, Peter C
  • Cammarano, Roy F
Material type: Text; Format: print
Publication details: Australia : Texere, 2005
Availability: Items available for loan: College Library (1)Call number: TX 335 .H5525 2005.
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19.
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Marketing myopia / Theodore Levitt. by
  • Levitt, Theodore
Series: Harvard Business Review Classics
Material type: Text; Format: print
Publication details: Boston, MA : Harvard Business Press, 2008
Availability: Items available for loan: College Library (1)Call number: HF 5415 .L4832 2008.
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20.
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When customers think we dont' care./ Richard W. Buchanan. by
  • Buchanan, Richard W
Edition: 3rd ed.
Material type: Text; Format: print
Publication details: Australia : McGraw Hill, 2008
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .B83 2008.
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SOUTHVILLE LIBRARY

Southville International School and Colleges Library

1281 Tropical Ave. Cor. Luxembourg St., BF Homes International, Las Pinas City

Tel. No. 8256374 / 252358 Loc. 117/146

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