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  3. Results of search for 'su:"consumer satisfaction"'

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  • Authors

    • Batra, Promod
    • Bergheim, Laura
    • Bradley Gale T.
    • Broderick, Anne
    • Buchanan, Richard W.
    • Dart, Michael
    • Denove, Chris
    • Fornell, Claes
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    • Mooney, Kelly
    • Sugars, Bradley J.
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  • Topics

    • BUSINESS & ECONOMICS...
    • Consumer satisfactio...
    • Consumer Satisfactio...
    • Consumers' preferenc...
    • Customer relations
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    • Hospitality industry
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1.
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Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. by
  • Denove, Chris
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New York, N.Y. : Portpolio , c2006
Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5415.335 .D413 2006.
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2.
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The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell. by
  • Fornell, Claes
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New York : Palgrave Macmillan, c2007
Online resources:
  • Table of contents only
  • Contributor biographical information
  • Publisher description
Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5415.335 .F67 2007.
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3.
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The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim. by
  • Mooney, Kelly
  • Bergheim, Laura, 1962-
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 2002
Online resources:
  • Contributor biographical information
  • Publisher description
Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .M66 2002.
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4.
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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Laughlin, Sara by
  • Laughlin, Sara, 1949-
  • Wilson, Ray W
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Chicago : American Library Association, 2008
Online resources:
  • Table of contents only
Availability: Items available for loan: College Library (2)Call number: Z 678 .L374 2008, ...
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5.
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Managing customer value : creating quality and service that customers can see / Bradley T. Gale. by
  • Bradley Gale T
Material type: Text; Format: print
Publication details: USA : Macmillan Inc., 1994
Availability: Items available for loan: College Library (1)Call number: HF 5415.157 .G34 1994.
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6.
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The solution-centric organization. Keith M. Eades by
  • Eades, Keith M
  • Kear, Robert E
Material type: Text; Format: print
Publication details: New York : McGraw-Hill Publishing Inc, 2006
Availability: Items available for loan: College Library (1)Call number: HF 5438.25 .Ea23 2006.
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7.
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Relationship marketing : perspectives, dimensions and contexts. / Tracy Harwood by
  • Harwood, Tracy
  • Garr, Tony
  • Broderick, Anne
Material type: Text; Format: print
Publication details: London : McGraw-Hill, 2008
Availability: Items available for loan: College Library (1)Call number: HF 5415.55 .H266 2008.
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8.
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When customers think we dont' care./ Richard W. Buchanan. by
  • Buchanan, Richard W
Edition: 3rd ed.
Material type: Text; Format: print
Publication details: Australia : McGraw Hill, 2008
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .B83 2008.
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9.
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Now... build a great business! : 7 ways to maximize your profits in any market / Mark Thompson and Brian Tracy. by
  • Thompson, Mark
  • Tracy, Brian
Edition: 1st edition.
Material type: Text; Format: print
Publication details: New York : AMACOM Books, 2011
Availability: Items available for loan: College Library (1)Call number: HD 57.7 .T46734 2011.
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10.
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Instant repeat business. / by
  • Sugars, Bradley J
Material type: Text; Format: print
Publication details: New York : McGraw-Hill, 2006
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .Su84 2006.
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11.
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Level of customer satisfaction on the quality of service in Kat's cafe / Ma. Celina C. Villaroman. by
  • Villaroman, Ma. Celina C
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Philippines, Las Piñas City : Southville International School and Colleges, c2014
Availability: Items available for reference: College Library: Not for loan (1)Call number: HF 5415.335 .V722 2014.
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12.
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You are what you choose: the habits of mind that really determine how we make decisions / Scott de Marchi and James T. Hamilton. by
  • De Marchi, Scott
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: USA : Penguin Group, 2009
Availability: Items available for loan: Stonyhurst Southville International School (Batangas) (1)Call number: HF5415.32 .D43 2009.
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13.
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The new rules of retail : competing in the world's toughest marketplace / Robin Lewis and Michael Dart. by
  • Lewis, Robin, 1940-
  • Dart, Michael
Edition: 2nd edition.
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: NY : St. Martin's Press, 2014
Availability: Items available for loan: College Library (1)Call number: HF 5429 .L485 2014.
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14.
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Simple ways to make your customers happy / Promod Batra, Vijay Batra. by
  • Batra, Promod
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : ; Think Inc., ; 2003
Availability: Items available for loan: South Mansfield College (1)Call number: MAIN HF 5415.5 .B38 2003.
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15.
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The power of moments : why certain experiences have extraordinary impact / by Chip Heath and Dan Heath. by
  • Heath, Chip
  • Heath, Dan
  • Title
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : ; Simon & Schuster, ; 2017
Availability: Items available for loan: Stonyhurst Southville International School (Malarayat) (1)Call number: SHS 128.4 H437 2017.
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16.
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Customer service marketing : managing the customer experience / Edwin N. Torres and Tingting Zhang. by
  • Torres, Edwin N [author.]
  • Zhang, Tingting [author.]
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : Routledge, 2023
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .T67 2023.
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17.
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Innovations in guest experience management / Alexander Hill. by
  • Hill, Alexander [author.]
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : 3G E-Learning LLC, 2025
Availability: Items available for loan: College Library (1)Call number: HF 5686.H75 .H55 2025.
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SOUTHVILLE LIBRARY

Southville International School and Colleges Library

1281 Tropical Ave. Cor. Luxembourg St., BF Homes International, Las Pinas City

Tel. No. 8256374 / 252358 Loc. 117/146

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