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41.

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Harvard business review on customer relationship management / Series: A Harvard business review paperback

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Massachusetts : ; Harvard Business School Press, ; 2002

Availability: Items available for loan: South Mansfield College (1)Call number: MAIN HF 5415.5 .H37 2001.

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42.

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Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen. by

Storbacka, Kaj

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : ; McGraw-Hill, ; 2002

Availability: Items available for loan: South Mansfield College (1)Call number: MAIN HF 5415.5 .S76 2002 c.1.

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43.

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Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen. by

Storbacka, Kaj

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : ; McGraw-Hill, ; 2002

Availability: Items available for loan: South Mansfield College (1)Call number: MAIN HF 5415.5 .S76 2002 c.2.

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44.

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Return on customer : creating maximum value from your scarcest resource / Don Peppers, Martha Rogers. by

Peppers, Don

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Singapore : ; Marshall Cavendish, ; 2005

Availability: Items available for loan: South Mansfield College (1)Call number: MAIN HF 5415.527 .P47 2005.

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45.

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Answering the ultimate question : Owen, Richard, ; Brooks, Laura L .-- How net promoter can transform your business / by

Owen, Richard

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: San Francisco, CA : Jossey Bass 2009

Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .O93 2009.

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46.

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Customer relationship management: V. Kumar, Werner J. Reinartz.-- A databased approach:/ by

Kumar, V

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Jersey : John Wiley & Sons, Inc. 2006

Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .K96 2006.

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47.

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Likeable social media : how delight your customers, create an irresistible brand, and be generally amazing on all social networks that matter Dave Kerpen by

Kerpen, Dave

Edition: Third edition

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York McGrawHill Education c2019

Availability: Items available for loan: College Library (1)Call number: HF 5415.1265 .K47 2019.

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48.

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Impact of operational measures by a low-cost carrier to increase passenger confidence in domestic travel. Saffiyah A. Dumo and one others by

Dumo, Saffiyah A

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Las Pinas City Southville International School and Colleges 2023

Availability: Items available for reference: College Library: Not for loan (1)Call number: HF 5415.5 .D86 2023.

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49.

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Mastering the art of professional salesmanship Dr. Jhon Ven Saint L. Pasahol and Honeylette D. Villanueva by

Pasahol, Jhon Ven Saint L [[author]]
Villanueva, Honeylette D

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Manila Mindshapers Co. Inc. c2025

Availability: Items available for loan: College Library (3)Call number: HF 5438.25 .P277 2025, ...

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50.

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Professional salesmanship Dr. Angelita Ong Camilar Serrano by

Serrano, Angelita Ong Camilar

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Manila Unlimited Books Library Services & Publishing Inc. c2023

Availability: Items available for loan: College Library (3)Call number: HF 5438.25 .Se487 2023, ...

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51.

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Principles of customer relationship management / Denise Lopez. by

Lopez, Denise [author.]

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Forest Hills, NY : Willford Press, 2025

Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .L67 2025.

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52.

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Sell 6 : trust-based professional selling / Thomas N. Ingram, Raymond W. Laforge, Ramon A. Avila, Charles H. Schwepker Jr., and Michael R. Williams.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Boston, MA : Cengage, 2020

Availability: Items available for loan: College Library (1)Call number: HF 5438 .S45 2020.

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53.

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Innovations in guest experience management / Alexander Hill. by

Hill, Alexander [author.]

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York, NY : 3G E-Learning LLC, 2025

Availability: Items available for loan: College Library (1)Call number: HF 5686.H75 .H55 2025.

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