Normal view MARC view ISBD view

Customer relationship management : (Record no. 357091)

MARC details
000 -LEADER
fixed length control field	00701nam a2200229Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	180523s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0-07-120458-X
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number	MAIN HF 5415.5
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Item number	.S76 2002 c.2
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Storbacka, Kaj.
245 #0 - TITLE STATEMENT
Title	Customer relationship management :
245 #0 - TITLE STATEMENT
Remainder of title	creating competitive advantage through win-win relationship strategies /
245 #0 - TITLE STATEMENT
Statement of responsibility, etc	Kaj Storbacka, Jarmo R. Lehtinen.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	New York :
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc	McGraw-Hill,
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Date of publication, distribution, etc	2002
300 ## - PHYSICAL DESCRIPTION
Extent	160 pages :
300 ## - PHYSICAL DESCRIPTION
Dimensions	24 cm.
500 ## - GENERAL NOTE
General note	Includes bibliographical references and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Customer relations -- Management.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
General subdivision	Electronic commerce.

Holdings
Withdrawn status	Lost status	Damaged status	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Price effective from	Koha item type
			South Mansfield College	South Mansfield College		03/07/2005		MAIN HF 5415.5 .S76 2002 c.2	SMC00733	05/23/2018	05/23/2018

SOUTHVILLE LIBRARY