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The 8th habit : from effectiveness to greatness / Stephen R. Covey. by

Covey, Stephen R

Edition: 1st Free Press trade pbk. ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : Free Press, 2005

Other title:

Eighth habit

Online resources:

Contributor biographical information
Publisher description
Sample text
Table of contents only

Availability: Items available for loan: Luxembourg Library (2)Call number: BF 637.S4 .C873 2004, ...

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Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. by

Denove, Chris

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York, N.Y. : Portpolio , c2006

Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5415.335 .D413 2006.

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The satisfied customer : winners and losers in the battle for buyer preference / Claes Fornell. by

Fornell, Claes

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : Palgrave Macmillan, c2007

Online resources:

Table of contents only
Contributor biographical information
Publisher description

Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5415.335 .F67 2007.

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The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim. by

Mooney, Kelly
Bergheim, Laura, 1962-

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : McGraw-Hill, 2002

Online resources:

Contributor biographical information
Publisher description

Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .M66 2002.

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Satisfying internal customers first / Richard Y. Chang, P. Keith Kelly. by

Chang, Richard Y
Kelly, P. Keith

Series: Quality Improvement Series

Material type:

Text; Format: print

Publication details: New Delhi : Wheeler Publishing, 1998

Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .C5 1998.

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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Laughlin, Sara by

Laughlin, Sara, 1949-
Wilson, Ray W

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Chicago : American Library Association, 2008

Online resources:

Table of contents only

Availability: Items available for loan: College Library (2)Call number: Z 678 .L374 2008, ...

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Managing customer value : creating quality and service that customers can see / Bradley T. Gale. by

Bradley Gale T

Material type:

Text; Format: print

Publication details: USA : Macmillan Inc., 1994

Availability: Items available for loan: College Library (1)Call number: HF 5415.157 .G34 1994.

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Managing quality : a practical guide to customer satisfaction / D.B.N. Murthy. by

Murthy, D.B.N

Material type:

Text; Format: print

Publication details: New Delhi : Sage Publications India Pvt. Ltd., 1999

Availability: Items available for loan: College Library (1)Call number: HD 62.15 .M87 1999.

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Job satisfaction : how people feel about their jobs and how it affects their performance / C.J. Cranny. by

Cranny, C.J

Material type:

Text; Format: print

Publication details: New York : Maxwell Macmillan International , 1992

Availability: Items available for loan: College Library (1)Call number: HF 5549.5.J63 .J625 1992.

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The solution-centric organization. Keith M. Eades by

Eades, Keith M
Kear, Robert E

Material type:

Text; Format: print

Publication details: New York : McGraw-Hill Publishing Inc, 2006

Availability: Items available for loan: College Library (1)Call number: HF 5438.25 .Ea23 2006.

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The 7 hidden reasons employees leave / Leigh Branham by

Branham, Leigh

Material type:

Text; Format: print

Publication details: New York : American Management Association, 2005

Availability: Items available for loan: College Library (1)Call number: HF 5549.5.T8 .B7 2005.

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The 8th habit from effectiveness to greatness / Stephen R. Covey by

Covey, Stephen R

Material type:

Text; Format: print

Publication details: New York : Free Press, 2004

Availability: Items available for loan: College Library (1)Call number: BF 637.S4 .C685 2004.

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Relationship marketing : perspectives, dimensions and contexts. / Tracy Harwood by

Harwood, Tracy
Garr, Tony
Broderick, Anne

Material type:

Text; Format: print

Publication details: London : McGraw-Hill, 2008

Availability: Items available for loan: College Library (1)Call number: HF 5415.55 .H266 2008.

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When customers think we dont' care./ Richard W. Buchanan. by

Buchanan, Richard W

Edition: 3rd ed.

Material type:

Text; Format: print

Publication details: Australia : McGraw Hill, 2008

Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .B83 2008.

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Now... build a great business! : 7 ways to maximize your profits in any market / Mark Thompson and Brian Tracy. by

Thompson, Mark
Tracy, Brian

Edition: 1st edition.

Material type:

Text; Format: print

Publication details: New York : AMACOM Books, 2011

Availability: Items available for loan: College Library (1)Call number: HD 57.7 .T46734 2011.

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16.

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Loving your work / Harvard Business Press.

Material type:

Text; Format: print

Publication details: Boston, Massachusetts : LES50NS, 2009

Availability: Items available for loan: College Library (1)Call number: HF 5549.5.J63 .L68 2010.

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17.

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Creating great customer service / Herbert M. Sancianco. by

Sancianco, Herbert M

Material type:

Text; Format: print

Publication details: Mandaluyong City, Philippines : Anvil Pub, 2012

Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .Sa26 2012.

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18.

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Purpose and meaning in the workplace / edited by Bryan J Dik, Zinta S Byrne, Michael F Steger. by

Dik, Bryan J [Editor.]
Zinta S [Editor.]
Steger, Michael F [Editor.]

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Washington, D.C. : American Psychological Association, 2013

Availability: Items available for loan: College Library (1)Call number: HF 5381 .P876 2013.

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19.

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Instant repeat business. / by

Sugars, Bradley J

Material type:

Text; Format: print

Publication details: New York : McGraw-Hill, 2006

Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .Su84 2006.

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The job satisfaction of hotel housekeepers of Manila Galleria Suites / Ian Ivan I. Camahalan. by

Camahalan, Ian Ivan I

Material type:

Text; Format: print

Publication details: Las Piñas City, Philippines : Southville International School and Colleges, 2001

Availability: Items available for reference: Luxembourg Library: Not for loan (1)Call number: PGS HF 5549.5.J63 .C172 2001.

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