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  3. Results of search for 'su:"Customer service."'

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  • Authors

    • Altinay, Levent
    • Andres, Tomas D.
    • Blanchard, Ken
    • Blanchard, Kenneth
    • Blohowiak, Don
    • Bowen, David E.
    • Bowles, Sheldon
    • Caylao Jr., Victor A...
    • Chen Leida
    • Davis, Robert A.
    • foreword by Harvey M...
    • Kamin, Maxine
    • Karr, Ron
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    • Southville International School Affiliated with Foreign Universities Library

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    • Journal of Computer ...
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  • Topics

    • Anger
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    • Customer service - M...
    • Customer services --...
    • Delivery of goods --...
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1.
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Winning the service game / Schneider, Benjamin; Bowen, David E. by
  • Schneider, Benjamin
  • Bowen, David E
Material type: Text; Format: print
Publication details: Boston, Massachusetts : Harvard Business School Press, 1995
Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .Sch36 1995.
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2.
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Customer service : Building successful skills for the twenty-first century / Robert W. Lucas by
  • Lucas, Robert W
Edition: 3rd edition.
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Boston McGraw-Hill 2005
Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (3)Call number: HF 5415.5 .L83 2005, ...
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3.
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Excellent customer relations & service / Tomas D. Andres. by
  • Andres, Tomas D
Material type: Text; Format: print
Publication details: Quezon City : Giraffe books, 1998
Availability: Items available for loan: College Library (1)Call number: BF 637.B4 .An25 1998.
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4.
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The management of sales and customer relations / edited by Bob Hartley and Michael W. Starkey.
Material type: Text; Format: print
Publication details: United Kingdom : Antony Rowe Ltd., 1998
Availability: Items available for loan: College Library (1)Call number: HF 5438.4 .M266 1998.
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5.
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The Complete idiot's guide to great customer service / Ron Karr and Don Blohowiak. by
  • Karr, Ron
  • Blohowiak, Don
Material type: Text; Format: print
Publication details: New York : Macmillan, 1997
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .K37 1997.
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6.
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Raving fans! : a revolutionary approach to customer service. / Ken Blanchard by
  • Blanchard, Ken
  • Bowles, Sheldon
Material type: Text; Format: print
Publication details: London : Harper Collins Publishers, 1998
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .B639 1998.
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7.
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Raving fans: a revolutionary approach to customer service. / by
  • Blanchard, Kenneth
  • Sheldon Bowles
  • foreword by Harvey Mackay
Material type: Text; Format: print
Publication details: New York : William Morrow and Company, 1993
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .B528 1993.
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8.
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10 Steps to successful customer service / Maxine Kamin. by
  • Kamin, Maxine
Material type: Text; Format: print
Publication details: Alexandria, Virginia : ASTD, 2010
Availability: Items available for loan: College Library (1)Call number: HF 5415 .K15 2010.
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9.
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Alleviating the burden of emotional labor : the role of social sharing / A Silke McCance ... [et al.]. by
  • McCance, A. Silke
Series: Journal of Management
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: c2013
Availability: Items available for loan: College Library (1).
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10.
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Performance impacts of web-enabled retail services: An empirical study/ Leida Chen, Anteneh Ayanso and Kaveepan Lertwachara.-- by
  • Chen Leida
Series: Journal of Computer Inforamation System ; 58(4)
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Taylor and Francis Group ; 2018
Availability: Items available for loan: College Library (1).
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11.
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Enhancing customer experience in the service industry : Levent Altinay.-- a global perspective / by
  • Altinay, Levent
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Europe : Cambridge scholars 2016
Availability: Items available for loan: College Library (1)Call number: HD 9980.5 .Al468 2016.
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12.
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Demand-driven inventory optimization and replenishment : Robert A. Davis.-- creating a more efficient supply chain / by
  • Davis, Robert A
Edition: 2nd ed
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: USA : John Wily and Sons, Inc. 2016
Availability: Items available for loan: College Library (1)Call number: HD 38.5 .D261 2016.
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13.
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Front office services / Victor A. Caylao Jr..-- by
  • Caylao Jr., Victor A
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Quezon City : Great Books Trading 2018
Availability: Items available for loan: College Library (1)Call number: TX 911.3 .C385 2018.
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14.
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Front office management / Roberto G. Medina.-- by
  • Medina, Roberto G
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Quezon City : Great Books Trading 2019
Availability: Items available for loan: College Library (1)Call number: TX 911.3 .M491 2018.
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Southville International School and Colleges Library

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