The Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling Mohd. Khirzanbadzli A. Rahman, Sharifah Azizah Haron, Laily Paim, Syuhaily Osman, Noorlaila Yunus, Hassnah Wee
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TextPublication details: International Review of Management and Marketing; December 2012Description: 4:2Subject(s): Online resources:
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