Signaling Service Quality via Website e-CRM Features: More Gains for Smaller and Lesser Known Hotels (Record no. 329861)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00586nam a2200181Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170510s9999 xx 000 0 und d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Jenny Tian |
| 245 ## - TITLE STATEMENT | |
| Title | Signaling Service Quality via Website e-CRM Features: More Gains for Smaller and Lesser Known Hotels |
| 245 ## - TITLE STATEMENT | |
| Statement of responsibility, etc | Jenny Tian, Sophia Wang |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | SAGE |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc | 2017 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | pages 211-245,February |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Journal of Hospitality & Tourism Research |
| Volume number/sequential designation | 41:2 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | e-CRM |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Electronic customer relationship management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Signaling theory |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Website quality |
| Withdrawn status | Lost status | Damaged status | Home library | Current library | Date acquired | Total Checkouts | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| College Library | College Library | 05/10/2017 | 05/10/2017 | 05/10/2017 | Periodicals |