Signaling Service Quality via Website e-CRM Features: More Gains for Smaller and Lesser Known Hotels
Jenny Tian
Signaling Service Quality via Website e-CRM Features: More Gains for Smaller and Lesser Known Hotels Jenny Tian, Sophia Wang - SAGE 2017 - pages 211-245,February - Journal of Hospitality & Tourism Research 41:2 .
e-CRM
Electronic customer relationship management
Signaling theory
Website quality
Signaling Service Quality via Website e-CRM Features: More Gains for Smaller and Lesser Known Hotels Jenny Tian, Sophia Wang - SAGE 2017 - pages 211-245,February - Journal of Hospitality & Tourism Research 41:2 .
e-CRM
Electronic customer relationship management
Signaling theory
Website quality