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The Practical guide to achieving customer satisfaction in events and hotels /

Berners, Philip,

The Practical guide to achieving customer satisfaction in events and hotels / Philip Berners and Adrian Martin. - New York, NY : Routledge, 2023. - xiii, 179 pages : illustrations ; 24 cm.

Includes bibliographical references and index.

ISBN: 978-0-367-72385-9

Subjects--Topical Terms:
Hospitality industry--Customer services.
Hotel management.
Special events--Management.

LC Class. No.: TX 911.3.C8 / .B47 2023

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The Practical guide to achieving customer satisfaction in events and hotels /

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