Answering the ultimate question :
Owen, Richard
Answering the ultimate question : How net promoter can transform your business / Owen, Richard, ; Brooks, Laura L .-- - San Francisco, CA : Jossey Bass 2009 - 304 pages:
Includes references, acknowledgements , and index.
978-0-470-26069-2
Customer loyalty.
Customer relations.
Answering the ultimate question : How net promoter can transform your business / Owen, Richard, ; Brooks, Laura L .-- - San Francisco, CA : Jossey Bass 2009 - 304 pages:
Includes references, acknowledgements , and index.
978-0-470-26069-2
Customer loyalty.
Customer relations.