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Total quality management for hospitality and tourism /

Ford, Robert C.

Total quality management for hospitality and tourism / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. - Philippine edition. - Pasig City, Philippines : Cengage Learning Asia Pte Ltd., ©2012. - 522 pages : illustrations ; 23 cm.

Reprint. Originally published. Andover : Cengage Learning, 2012.

Tourism

ISBN: 9789814352611

Subjects--Topical Terms:
Hospitality industry--Management.
Hospitality industry--Customer services.

LC Class. No.: TX 901 / .F699 2012

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Total quality management for hospitality and tourism /

SOUTHVILLE LIBRARY