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Customer service :

Lucas, Robert W.

Customer service : skills for success / Robert W. Lucas. - 5th edition. - New York, United States : McGraw-Hill, 2012. - 394 pages : color illustrations ; 27 cm.

Includes index.

ISBN: 9780071315920

Subjects--Topical Terms:
Customer services--Management.
Customer services--Management--Case Studies.

LC Class. No.: HF 5415.5 / .L83 2012

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