Customer service training 101 :
Evenson, Renee.
Customer service training 101 : quick and easy techniques that get great results / Renee Evenson. - 2nd edition. - New York : American Management Association, 2011. - 230 pages : illustrations ; 23 cm.
Includes bibliographical referrences and index.
0814416419
Customer services
Customer relations.
Employees.--Training of.
HF 5415.5 / .Ev89 2011
Customer service training 101 : quick and easy techniques that get great results / Renee Evenson. - 2nd edition. - New York : American Management Association, 2011. - 230 pages : illustrations ; 23 cm.
Includes bibliographical referrences and index.
0814416419
Customer services
Customer relations.
Employees.--Training of.
HF 5415.5 / .Ev89 2011