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Denove, Chris.

Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. - New York, N.Y. : Portpolio , c2006. - 266 p. : 24 cm.

ISBN: 9781591841647

Subjects--Topical Terms:
Consumer satisfaction.
Marketing research.
Customer relations.

LC Class. No.: HF 5415.335 / .D413 2006

Dewey Class. No.: IB 658.8343 / D43 2006

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