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Lucas, Robert W.

Customer service : Building successful skills for the twenty-first century / Robert W. Lucas - 3rd edition. - Boston McGraw-Hill 2005. - 416 pages : illustrations (some color) ; 25 cm.

Includes glossary and index.

ISBN: 0072938056

Subjects--Topical Terms:
Customer service.

LC Class. No.: HF 5415.5 / .L83 2005

Dewey Class. No.: MkSF 658.812 / L83 2005

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