Managing quality service in hospitality : how organizations achieve excellence in the guest experience / �Robert C. Ford, Michael C. Sturman & Cherrill P. Heaton.
Material type:
TextPublication details: Ney York : Delmar Cengage Learning, c2012.Edition: 1st edDescription: 516 p. : col. ill. ; 26 cmISBN: - 9781111307738
- TX 911.3.M27 .F755 2012
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College Library Reserve Section | TX 911.3.M27 .F755 2012 (Browse shelf(Opens below)) | Available | C17881 | ||||||||||||||
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College Library Reserve Section | TX 911.3.M27 .F755 2012 (Browse shelf(Opens below)) | Available | C17882 | ||||||||||||||
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College Library Reserve Section | TX 911.3.M27 .F755 2012 (Browse shelf(Opens below)) | 2 | Available | C17316 |
Includes bibliographical references and index.
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