Managing quality service in hospitality : (Record no. 25847)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00817nam a2200217Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140312s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781111307738 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TX 911.3.M27 |
| Item number | .F755 2012 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ford, Robert C. |
| 245 ## - TITLE STATEMENT | |
| Title | Managing quality service in hospitality : |
| Remainder of title | how organizations achieve excellence in the guest experience / |
| Statement of responsibility, etc | �Robert C. Ford, Michael C. Sturman & Cherrill P. Heaton. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Ney York : |
| Name of publisher, distributor, etc | Delmar Cengage Learning, |
| Date of publication, distribution, etc | c2012. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 516 p. : |
| Other physical details | col. ill. ; |
| Dimensions | 26 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index. |
| 521 ## - TARGET AUDIENCE NOTE | |
| Target audience note | |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitality industry |
| General subdivision | Customer services. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitality industry |
| General subdivision | Management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitality industry |
| General subdivision | Quality control. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Call number prefix | Foreign |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Total Renewals | Date checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | College Library | College Library | Reserve Section | 12/17/2013 | Donation | TX 911.3.M27 .F755 2012 | C17316 | 05/15/2018 | 2 | 12/17/2013 | Books | ||||||
| College Library | College Library | Reserve Section | 03/21/2014 | TX 911.3.M27 .F755 2012 | C17881 | 10/05/2014 | 03/21/2014 | Books | |||||||||
| College Library | College Library | Reserve Section | 03/21/2014 | 1 | TX 911.3.M27 .F755 2012 | C17882 | 04/29/2019 | 03/21/2014 | Books | 11 | 01/07/2019 |