| 000 | 00580nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 140321s9999 xx 000 0 und d | ||
| 020 | _a9781781006221 | ||
| 050 |
_aHD 9981.5 _b.P238 2012 |
||
| 100 | _aParker, David W. | ||
| 245 |
_aService operations management : _bthe total experience / _cDavid W. Parker. |
||
| 260 |
_aUnited Kingdom : _bEdward Elgar Pub., _cc2013. |
||
| 300 |
_a557 p. : _bill. ; _c26 cm. |
||
| 500 | _aIncludes bibliographical references and index. | ||
| 521 | _aBSBA | ||
| 650 |
_aService industries _xManagement. |
||
| 942 |
_kFOR _cBK |
||
| 999 |
_c48227 _d48227 |
||