000			00657nam a2200229 a 4500
005			20140311163027.0
008			090120s19uu xx 00 eng d
020			_a9780071493048
050			_aHM 1166 _b.B46 2008
100			_aBenjamin, Susan F.
245			_aPerfect phrases for dealing with difficult people / _cBenjamin, Susan F.
260			_aNew York : _bMcGraw-Hill, _c2007.
300			_a191 p. : _bill. ; _c22 cm.
521			_aBSBA
650			_aBSBA.
650			_aInterpersonal relations.
650			_aInterpersonal communication.
650			_aConflict management.
650			_aSelling.
942			_cBK _2lcc _kFOR
999			_c39575 _d39575