000			00517nam a2200193 a 4500
005			20140311163024.0
008			080121s19uu xx 00 eng d
020			_a0-07-146666-5
050			_aHF5415.5 _b.Su84 2006
100			_aSugars, Bradley J.
245			_aInstant repeat business. /
260			_aNew York : _bMcGraw-Hill, _c2006.
300			_a151 p. : _bill. ; _c23 cm.
521			_aBSBA
650			_aCustomer services.
650			_aConsumer satisfaction.
942			_cBK _2lcc _kFOR
999			_c39516 _d39516