| 000 | 00616nam a2200205 a 4500 | ||
|---|---|---|---|
| 005 | 20140311163023.0 | ||
| 008 | 080110s19uu xx 00 eng d | ||
| 020 | _a0132283816 | ||
| 050 |
_aTX 911.3.C8 _b.N72 2007 |
||
| 245 |
_aCustomer service : _bcompetency guide / |
||
| 260 |
_aNew Jersey : _bPearson Prentice Hall, _c2007. |
||
| 300 |
_a100 p. : _bcol. ill. ; _c26 cm. |
||
| 440 | _aNRAEF ManageFirst | ||
| 521 | _aTOU | ||
| 650 |
_aHospitality industry _xCustomer services. |
||
| 650 |
_aHospitality industry. _xManagement. |
||
| 650 |
_aRestaurants _xMarketing |
||
| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c39502 _d39502 |
||