000			00608nam a2200205 a 4500
005			20140311163022.0
008			070907s19uu xx 00 eng d
020			_a9780071484213
050			_aHF 5415.5 _b.G548 2007
100			_aGlanz, Barbara A.
245			_aCare packages for your customers : _ban idea a week to enhance customer service. /
260			_aNew York : _bMcGraw-Hill, Inc, _c2007.
300			_a200 p. : _bill. ; _c23 cm.
521			_aBSBA
650			_aCustomer loyalty.
650			_aCustomer services.
650			_aCustomer relations.
942			_cBK _2lcc _kFOR
999			_c39485 _d39485