| 000 | 00769nam a22002177a 4500 | ||
|---|---|---|---|
| 003 | 0 | ||
| 005 | 20251028112651.0 | ||
| 008 | 251028b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a978-0-367-72385-9 | ||
| 050 |
_aTX 911.3.C8 _b.B47 2023 |
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| 100 |
_aBerners, Philip, _eauthor. |
||
| 245 |
_aThe Practical guide to achieving customer satisfaction in events and hotels / _cPhilip Berners and Adrian Martin. |
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| 260 |
_aNew York, NY : _bRoutledge, _c2023. |
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| 300 |
_axiii, 179 pages : _billustrations ; _c24 cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 |
_aHospitality industry _xCustomer services. |
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| 650 | _aHotel management. | ||
| 650 |
_aSpecial events _xManagement. |
||
| 700 |
_aMartin, Adrian, _eauthor. |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c368371 _d368371 |
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