| 000 | 00418nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 191111s9999 xx 000 0 und d | ||
| 020 | _a9781138221659 | ||
| 100 | _aOakland, John S. | ||
| 245 |
_cJohn S. Oakland.-- _aTotal quality management and operational excellence : _btext with cases / |
||
| 250 | _a4th ed | ||
| 260 |
_aUSA : _bRoutledge _c2014 |
||
| 300 | _axxiv, 530 pages. | ||
| 650 | _aTotal quality management | ||
| 999 |
_c362682 _d362682 |
||