000			00532nam a2200145Ia 4500
008			190925s9999 xx 000 0 und d
020			_a978-0-470-26069-2
100			_aOwen, Richard
245			_cOwen, Richard, ; Brooks, Laura L .-- _aAnswering the ultimate question : _bHow net promoter can transform your business /
260			_aSan Francisco, CA : _bJossey Bass _c2009
300			_a304 pages:
500			_aIncludes references, acknowledgements , and index.
650			_aCustomer loyalty.
650			_aCustomer relations.
999			_c362210 _d362210