000			00573nam a2200205Ia 4500
008			180523s9999 xx 000 0 und d
020			_a978-1-4221-0323-4
050			_aMAIN HF 5415.5
050			_b.C66 2006
245		0	_aConnecting with your customers /
260			_aMassachusetts :
260			_bHarvard Business School Press,
260			_c2006
300			_a178 pages :
300			_c22 cm.
440			_aThe Results-driven manager series
650			_aCustomer relations -- Management.
650			_aSuccess in business.
650			_xCustomer services.
999			_c357087 _d357087