000			00690nam a2200241Ia 4500
008			180523s9999 xx 000 0 und d
020			_a978-981-4714-051
050			_aMAIN HD 9980.5
050			_b.F58 2014
100			_aFitzsimmons, James A.
245		0	_aService management :
245		0	_boperations, strategy, information technology /
245		0	_cJames A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi.
250			_a8th Edition
260			_aNew York :
260			_bMcGraw-Hill,
260			_c2015
300			_a524 pages :
300			_billustrations ;
300			_c28 cm.
500			_aIncludes index.
650			_aService industries -- Managemet.
999			_c356982 _d356982