000			00675nam a2200241Ia 4500
008			180523s9999 xx 000 0 und d
020			_a0-07-121457-7
050			_aMAIN HD 9980.5
050			_b.F58 2004 c.1
100			_aFitzsimmons, James A.
245		0	_aService management :
245		0	_boperations, strategy, information technology /
245		0	_cJames A. Fitzsimmons, Mona J. Fitzsimmons.
250			_a4th Edition
260			_aCanada :
260			_bMcGraw-Hill,
260			_c2004
300			_a587 pages :
300			_bcolored illustrations ;
300			_c25 cm.
500			_aIncludes index.
650			_aService industries -- Managemet.
999			_c356980 _d356980