000			00425nam a2200157Ia 4500
003			SISC
005			20180213160415.0
008			180205s9999 xx 000 0 und d
020			_a71244964
100			_aZeithaml, Valarie A.
245			_aService marketing : _bintegrating customer focus across the firm
250			_a4th ed
260			_aUSA _bMc Graw Hill publishing _c2006
300			_av, 708 pages
942			_2lcc _cBK
999			_c354851 _d354851