| 000 | 00429nam a2200097Ia 4500 | ||
|---|---|---|---|
| 008 | 180130s9999 xx 000 0 und d | ||
| 245 |
_cHo, Li-Hsing; Peng, Tien-Fu; Feng, Shu-Yun; Yen, Tieh-Min _aIntegration of Kano's model and SERVQUAL for enhancing standard hotel customer satisfaction |
||
| 260 | _c2016 | ||
| 300 | _aBook title: Information technology management--Acession number C20746; pages 149-157 | ||
| 650 | _aIT MANAGEMENT | ||
| 999 |
_c354269 _d354269 |
||