000			00874nam a2200313Ia 4500
008			171025s9999 xx 000 0 und d
020			_a9780071289689
050			_a302.2
050			_bC955 2012
100			_aPatterson, Kerry
245			_aCrucial conversations :
245			_btools for talking when stakes are high /
245			_cby Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler.
250			_aSecond edition
260			_aPhilippines :
260			_bMcGraw Hill,
260			_c2012
300			_axviii, 244 pages :
300			_billustrations ;
300			_c23cm.
500			_aIncludes endnotes and index.
650			_aCommunication.
650			_aInterpersonal communication.
650			_aInterpersonal relations.
700			_aGrenny, Joseph.
700			_aMcMillan, Ron.
700			_aSwitzler, Al.
700			_aTitle.
999			_c344491 _d344491