| 000 | 00586nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 170510s9999 xx 000 0 und d | ||
| 100 | _aJenny Tian | ||
| 245 | _aSignaling Service Quality via Website e-CRM Features: More Gains for Smaller and Lesser Known Hotels | ||
| 245 | _cJenny Tian, Sophia Wang | ||
| 260 | _bSAGE | ||
| 260 | _c2017 | ||
| 300 | _apages 211-245,February | ||
| 440 |
_aJournal of Hospitality & Tourism Research _v41:2 |
||
| 650 | _ae-CRM | ||
| 650 | _aElectronic customer relationship management | ||
| 650 | _aSignaling theory | ||
| 650 | _aWebsite quality | ||
| 999 |
_c329861 _d329861 |
||