000			01868cam a2200313 a 4500
001			2031923
003			PILC
005			20150825125553.0
008			920609s1993 maua b 001 0 eng
010			_a 92021959
020			_a0875843662 (acidfree paper) : _c$29.95
040			_aDLC _cDLC _dDLC
050	0	0	_aHC 79.I55 _b.D37 1993
082	0	0	_a338/.064
100	1		_aDavenport, Thomas H., _d1954-
245	1	0	_aProcess innovation : _breengineering work through information technology / _cThomas H. Davenport.
260			_aBoston, Mass. : _bHarvard Business School Press, _c1993.
300			_ax, 337 pages : _billustrations ; _c24 cm.
500			_aIncludes bibliographical references and index.
505	0		_aThe nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
650		0	_aInformation technology.
650		0	_aTechnological innovations.
650		0	_aOrganizational change.
650		0	_aProduction engineering.
650		0	_aReengineering (Management)
906			_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg
942			_2lcc _cBK
999			_c288477 _d288477