000			02437cam a2200301 i 4500
003			PILC
005			20150807082630.0
008			130107s2014 nyua b 001 0 eng
010			_a2012049183
020			_a9781259060809
020			_a1259060802
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
050	0	0	_aHF 5721 _b.R46 2014
100	1		_aRentz, Kathryn.
245	1	0	_aLesikar's business communication : _bconnecting in a digital world / _cKathryn Rentz, University of Cincinnati, Paula Lentz, University of Wisconsin-Eau Claire.
246	3	0	_aBusiness communication.
250			_a13th edition.
260			_aNew York : _bMcGraw-Hill, _c2014.
300			_axxxix, 679 pages : _billustrations ; _c29 cm.
500			_aIncludes bibliographical references and index.
505	0		_aIntroduction -- Understanding workplace communication -- Communicating across cultures -- Fundamentals of business writing -- Adapting your words to your readers -- Constructing clear sentences and paragraphs -- Writing for a positive effect -- Basic patterns of business messages -- Developing your writing process and choosing the best form -- Getting to the point in good-news and neutral messages -- Maintaining goodwill in bad-news messages -- Making your case with persuasive messages and proposals -- Conducting a winning job campaign -- Fundamentals of report writing -- Preparing informative and influential business reports -- Choosing the right type of report -- Conducting research for decision makers -- Using visuals to make your point -- Oral forms of business communication -- Communicating effectively in meetings and conversations -- Delivering oral reports and business speeches -- Elements of professionalism : technological proficiency and correctness -- Leveraging technology for better writing -- Conveying professionalism through correctness -- A Corrections for the self-administered diagnostic test of correctness -- B Physical presentation of letters, memos, and reports -- C General grading checklists: punctuation, grammar, numbers, spelling, proofreading technique, strategy, and formatting -- Special codes and checklists : messages and reports -- E documentation and the bibliography -- Photo credits -- Index.
650		0	_aCommercial correspondence.
650		0	_aEnglish language _xBusiness English.
650		0	_aBusiness communication.
700	1		_aLentz, Paula.
942			_2lcc _cBK _kFOR
999			_c288370 _d288370