000			04028cam a2200445 i 4500
001			17672779
003			PILC
005			20150302084325.0
008			130321t20132013caua b 001 0 eng
010			_a 2013011587
020			_a9781118444948 (cloth)
020			_a1118444949 (cloth)
020			_z9781119450086 (epub)
020			_z9781119450093 (ePDF)
035			_a(DNLM)101604555
040			_aDNLM/DLC _beng _cDLC _erda _dDLC
042			_apcc
050	0	0	_aR 727.3 _b.P882 2013
060	1	0	_aW 84.7
082	0	0	_a610.69/6
245	0	4	_aThe putting patients first field guide : _bglobal lessons in designing and implementing patient-centered care / _ceditors, Susan B. Frampton, Patrick A. Charmel, Sara Guastello.
250			_a1st ed.
260			_aSan Francisco : _bJossey-Bass, a Wiley Brand, _cc2013.
300			_axxvii, 280 pages : _billustrations ; _c24 cm.
504			_aIncludes bibliographical references and index.
505	0		_aMachine generated contents note: pt. One Patient-Centered Care as a Fundamental Strategy for Achieving High-Quality, High-Value Care -- ch. One The Patient-Centered Care Value Equation / Dan Otero -- ch. Two Defining and Measuring Patient-Centered Quality / Paula Wilson -- pt. Two Challenges and Solutions in Patient-Centered Care -- ch. Three Compassion in Action / Susan B. Frampton -- ch. Four Words That Work: Patient-Centered Physician Communication / Dorothea Wild -- ch. Five Activating Patients Through Access to Information / Sara Guastello -- ch. Six Healing Partnerships: The Role of Family in Patient-Centered Care / Sara Guastello -- ch. Seven Healing Environment: Architecture and Design Conducive to Health / Lisa Platt -- pt. Three Activating Stakeholders to Create Organizational Change -- ch. Eight Creating Lasting Organizational Change: Turning Hopes into Reality / Lucie Dumas -- ch. Nine Culture Change and the Employee Experience / Marie-Claude Poulin --
505	0		_aContents note continued: ch. Ten Partnering with Patients and Families to Improve Quality and Safety / Anna Lee -- ch. Eleven The Role of Physicians in Patient-Centered Care / Anna W. J. Omtzigt -- ch. Twelve Creating a Patient-Centered Continuum of Care / Heidi Ruis.
520			_a"The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient Centered Care is the ultimate real-world guide to how hospitals, long-term care communities and integrated health care systems around the world are operationalizing the fundamental dimensions of a patient-centered culture, including access to information, family involvement, healing environments, employee and physician engagement, patient advocacy and more. Edited by Susan Framption and Patrick Charmel of Planetree, a nonprofit consulting and research organization dedicated to patient centered care, the book represents a concrete pathway to patient-centered excellence, using lessons from organizations around the world. By featuring real life examples of providers from nearly every continent, this book will underscore the adaptability of a patient-centered approach to accommodate cultural nuances while addressing the universal desire for patients and family members across cultures for holistic health care experiences that promote humanity, partnership and transparency."--
650		0	_aPatient-centered health care.
650	1	2	_aPatient-Centered Care _xmethods.
650	2	2	_aPhysician-Patient Relations.
650	2	2	_aQuality Assurance, Health Care _xmethods.
700	1		_aFrampton, Susan B., _eeditor of compilation.
700	1		_aCharmel, Patrick A., _eeditor of compilation.
700	1		_aGuastello, Sara, _eeditor of compilation.
776	0	8	_iOnline version: _tPutting patients first field guide _bFirst edition. _dSan Francisco : Jossey-Bass, a Wiley Brand, [2013] _z9781118450093 _w(DLC) 2013012777
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c283667 _d283667