000 00521nam a22001697a 4500
005 20141119162206.0
008 141119b xxu||||| |||| 00| 0 eng d
020 _a9780071220361
050 _aHF 5415.5
_bL83 2009
100 _aLucas, Robert W.
245 _aCustomer service :
_bskills for success /
_cRobert W. Lucas.
250 _a4th ed.
260 _aBoston :
_bMcGraw-Hill,
_cc2009.
300 _axx, 294 pages :
_billustrations (some colored) ;
_c26 cm.
650 _aCustomer services.
942 _2lcc
_cBK
_kFOR
999 _c276834
_d276834