| 000 | 00521nam a22001697a 4500 | ||
|---|---|---|---|
| 005 | 20141119162206.0 | ||
| 008 | 141119b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780071220361 | ||
| 050 |
_aHF 5415.5 _bL83 2009 |
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| 100 | _aLucas, Robert W. | ||
| 245 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
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| 250 | _a4th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _cc2009. |
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| 300 |
_axx, 294 pages : _billustrations (some colored) ; _c26 cm. |
||
| 650 | _aCustomer services. | ||
| 942 |
_2lcc _cBK _kFOR |
||
| 999 |
_c276834 _d276834 |
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