000 00456nam a2200169 a 4500
005 20141022142009.0
008 120229s19uu xx 00 eng d
050 _aCD-ROM
_bSe1 2006
100 _aMetters, Richard
245 _aSuccessful service operations management /
_cRichard Meters, et al.
250 _a2nd ed.
260 _c2006.
700 _aKing-Meters, Kathryn
700 _aPullman, Madeleine
700 _aWalton, Steve
942 _cAVM
999 _c276650
_d276650