| 000 | 00869cam a2200241Ia 4500 | ||
|---|---|---|---|
| 003 | SISC | ||
| 005 | 20140926092121.0 | ||
| 008 | |||
| 020 | _a9789814352611 | ||
| 050 | 4 |
_aTX 901 _b.F699 2012 |
|
| 100 | 1 | _aFord, Robert C. | |
| 245 | 1 | 0 |
_aTotal quality management for hospitality and tourism / _cRobert C. Ford, Michael C. Sturman, Cherrill P. Heaton. |
| 250 | _aPhilippine edition. | ||
| 260 |
_aPasig City, Philippines : _bCengage Learning Asia Pte Ltd., _c©2012. |
||
| 300 |
_a522 pages : _billustrations ; _c23 cm. |
||
| 500 | _aReprint. Originally published. Andover : Cengage Learning, 2012. | ||
| 521 | _aTourism | ||
| 650 | 0 |
_aHospitality industry _xManagement. |
|
| 650 | 0 |
_aHospitality industry _xCustomer services. |
|
| 700 | 1 | _aSturman, Michael C. | |
| 700 | 1 | _aHeaton, Cherrill P. | |
| 942 |
_2lcc _cBK _kFOR |
||
| 999 |
_c275893 _d275893 |
||