000			00513nam a22001697a 4500
005			20140310183651.0
008			140121b xxu||||| |||| 00| 0 eng d
020			_a0273649310
050			_aHF 5415.5 _b.C56 2000
100			_aClegg, Brian.
245			_aCapturing customers' hearts : _bleave your competition to chase their pockets / _cBrian Clegg.
260			_aGreat Britain : _bPearson Education Limited, _c2000.
300			_a223 p. : _c25 cm.
521			_aBSBA
942			_2lcc _cBK _kFOR
999			_c26068 _d26068