000			00775nam a22002297a 4500
003			SISC
005			20170118145207.0
008			131216b xxu||||| |||| 00| 0 eng d
020			_a9780071756167
050			_aHD 30.3 _b.P653 2011
100			_aPolsky, Lawrence.
245			_aPerfect phrases for conflict resolution : _bhundreds of ready-to-use phrases for encouraging a more productive and efficient work environment / _cLawrence Polsky, Antoine Gerschel.
260			_aNew York : _bMcGraw-Hill, _c2011.
300			_ax, 163 pages ; _c21 cm.
650			_aCommunication in management.
650			_aInterpersonal conflict.
650			_aConflict management.
700			_aGerschel, Antoine.
942			_2lcc _cBK _kFOR
999			_c25796 _d25796