000			00591nam a2200205 a 4500
005			20140310183611.0
008			120825s19uu xx 00 eng d
020			_a9780538476454
050			_aHD 9980.5 _b.B329 2008
100			_aBateson, John E. G.
245			_aServices marketing / _cJohn G. Bateson.
250			_a4th ed.
260			_aAustralia : _bSouth Western Cengage Learning, _c2008.
300			_a468 p. : _bill., col. ; _c25 cm.
521			_aBSBA
650			_aService marketing _xMarketing
700			_aHoffman, K. Douglas
942			_cBK _2lcc _kFOR
999			_c25234 _d25234