| 000 | 00744nam a2200229 a 4500 | ||
|---|---|---|---|
| 003 | SISC | ||
| 005 | 20170308105514.0 | ||
| 008 | 120611s19uu xx 00 eng d | ||
| 020 | _a0814416419 | ||
| 050 |
_aHF 5415.5 _b.Ev89 2011 |
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| 100 | _aEvenson, Renee. | ||
| 245 |
_aCustomer service training 101 : _bquick and easy techniques that get great results / _cRenee Evenson. |
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| 250 | _a2nd edition. | ||
| 260 |
_aNew York : _bAmerican Management Association, _c2011. |
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| 300 |
_a230 pages : _billustrations ; _c23 cm. |
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| 500 | _aIncludes bibliographical referrences and index. | ||
| 650 | _aCustomer services | ||
| 650 | _aCustomer relations. | ||
| 650 |
_aEmployees. _xTraining of. |
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| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c25105 _d25105 |
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