| 000 | 00528nam a2200181 a 4500 | ||
|---|---|---|---|
| 005 | 20140310183531.0 | ||
| 008 | 110819s19uu xx 00 eng d | ||
| 020 | _a9781562865900 | ||
| 050 |
_aHF 5415 _b.K15 2010 |
||
| 100 | _aKamin, Maxine | ||
| 245 |
_a10 Steps to successful customer service / _cMaxine Kamin. |
||
| 260 |
_aAlexandria, Virginia : _bASTD, _c2010. |
||
| 300 |
_a170 p. : _bill. ; _c22 cm. |
||
| 521 | _aBSBA | ||
| 650 |
_aHospitality industry _xCustomer service |
||
| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c24625 _d24625 |
||