000			00712nam a2200241 a 4500
005			20140310183445.0
008			080925s19uu xx 00 eng d
020			_a978-007711422
050			_aHF 5415.55 _b.H266 2008
100			_aHarwood, Tracy
245			_aRelationship marketing : _bperspectives, dimensions and contexts. / _cTracy Harwood
260			_aLondon : _bMcGraw-Hill, _c2008.
300			_a242 p. : _bill. ; _c25 cm.
650			_aMarketing.
650			_aCustomer relations.
650			_aRelationship marketing.
650			_aConsumer satisfaction.
650			_aCustomer services.
700			_aGarr, Tony
700			_aBroderick, Anne
942			_cBK _2lcc _kFOR
999			_c23216 _d23216