| 000 | 00553nam a2200193 a 4500 | ||
|---|---|---|---|
| 005 | 20140310183435.0 | ||
| 008 | 080130s19uu xx 00 eng d | ||
| 020 | _a1-904298-52-4 | ||
| 050 |
_aHE 8788 _b.G192 2002 |
||
| 100 | _aWynne, Bernard | ||
| 245 |
_aManaging human resources in call centers. _cBernard Wynne |
||
| 260 |
_aLondon : _bSpiro Press, _c2002. |
||
| 300 |
_a150 p. : _bill. ; _c24 cm. |
||
| 650 |
_aCall centers _xManagement. |
||
| 700 | _aJacques, Terry | ||
| 700 | _aGarrett, Nick | ||
| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c22842 _d22842 |
||