000			00560nam a2200169 a 4500
005			20140310183435.0
008			080121s19uu xx 00 eng d
020			_a0-470-04547-7
050			_aHF 5438.25 _b.An5213 2007
100			_aAnderson, Dave
245			_aHow to deal with difficult customers : _b10 simple strategies for selling to the stubborn, obnoxious, and belligerent. / _cDave Anderson
260			_aNew Jersey : _bJohn Wiley & Sons, Inc, _c2007.
300			_a158 p. : _c25 cm.
650			_aSelling.
942			_cBK _2lcc _kFOR
999			_c22831 _d22831