000			00653nam a2200229 a 4500
005			20140310183433.0
008			080111s19uu xx 00 eng d
020			_a001244964
050			_aHD 9980.5 _b.Z44 2013
100			_aZeithaml, Valarie
245			_aServices marketing : _bintegrating customer focus across the firm /
260			_aU.S.A : _bMcGraw-Hill, _c2006.
300			_a708 p. : _bill. ; _c26 cm.
521			_aBSBA
650			_aService industries _xMarketing.
650			_aCustomer services.
650			_aMarketing.
700			_aBitner, Mary Jo
700			_aGremler, Dwayne D.
942			_cBK _2lcc _kFOR
999			_c22783 _d22783