| 000 | 00582nam a2200205 a 4500 | ||
|---|---|---|---|
| 005 | 20140310183335.0 | ||
| 008 | 060920s19uu xx 00 eng d | ||
| 020 | _a0743270282 | ||
| 050 |
_aHF 5415.5 _b.B526 2004 |
||
| 100 | _aBlanchard, Ken | ||
| 245 |
_aCustomer mania: _bit's never too late to build a customer-focused company. / |
||
| 260 |
_aNew York : _bFree Press, _c2004. |
||
| 300 |
_a195 p. : _c23 cm. |
||
| 521 | _aBSBA | ||
| 650 |
_aCustomer services _xManagement. |
||
| 700 | _aBallard, Jim | ||
| 700 | _aFinch, Fred | ||
| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c21660 _d21660 |
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